Here's a roundup of some more vendor announcements made at HDI2004. Yesterday's roundup can be found here. More information on each announcement can be found in the extended post. Full releases can be found at Virtual Press Office.
GWI Software announced c.Support(R) version 3.0 for Microsoft(R) Windows, a comprehensive Asset Management module that will give companies the control they need to manage their entire infrastructure.
LLE Language Services unveiled LLE Lingo Suite for Service Centers, a holistic, enterprise-wide approach to language communications designed to help customer service and support organizations deliver world class language translation, interpretation, transcription and testing services at every point of customer contact: telephone, e-mail, facsimile, document, voice mail, digital audio, bi-lingual testing and the Internet.
RightAnswers, LLC announced that it is showcasing its next-generation version of Knowledge-Paks, which offers a comprehensive knowledge base that helps streamline all aspects of the service and support process, while accelerating problem resolution and reducing costs.
TechTeam Global, Inc., announced that its new Eastern European site, based in Bucharest, Romania — TechTeam Global, SRL — is now operational. The new facility offers TechTeam's complete suite of service offerings, including technical help-desk support, business process outsourcing services, remote desktop and network monitoring, and software support and integration.