HDI

The More the Merrier!

The 2008 HDI Practices and Salary Survey is up and collecting data!

If you have had a chance to peruse the 2007 Practices and Salary Survey results you have found that much of the survey is broken down by support center size, industry, and type of support (i.e., internal/external/blended). We have had a great response from this added benefit to the report. We have also had feedback saying you want more of it. This is great! We love to know that you are looking at and using data to drive decisions in your support centers!

In order to do this we need you! More participation in the survey gives us more options on how to analyze and report the industry’s data. We need a certain number of surveys in each demographic in order to report the results for that area. So if you would like to see the 2008 Practices and Salary data sliced and diced for your demographic we need to hear from you in two ways:

1- Respond to this blog by letting our research team know how you would like to see the data broken down. For example, is there a certain industry to which you want to be able to compare your support center? If so, on which metric(s) would you like to compare? Let us know!

2- Take the survey! Follow the link below to take the survey AND send the link on to others in your demographic categories. Maybe this year we can report the results not only for the IT support industry, but at an even more meaningful level for YOU! Complete the survey by July 21st:  www.thinkhdi.com/takethesurvey2008

Bonus – in addition to adding value to the 2008 results, all survey takers will receive a free copy of the 2008 report, AND be entered into a drawing for a Tom Tom Navigation System!

Feel free to submit any comments you may have about the HDI Practices and Salary Survey. We are always happy to hear from you! ~ Jenny Rains, Research Analyst, HDI

HDI's latest edition of the Practices & Salary Survey is now available!

This valuable research is free on-line to members Silver-level and above. You may download your copy here. Print editions will be mailed to Gold-Level members and above in the coming weeks. This year, we will be introducing a new method for gathering our survey information. Because we respect and appreciate the time you take from your busy schedule to complete our surveys, this year's questions will be broken into several smaller questionnaires and delivered to you periodically throughout the year. We hope this new method will be more convenient. More details to come. If you would like to suggest ways to improve the surveys, please e-mail your suggestions to rhand@thinkhdi.com. Thank you.