January 03, 2011

CSI Weekly Report Error

Hello HDI Customer Satisfaction Index Subscribers,

We want to inform you that a number of the rows in the weekly data section of the monthly report sent on January 3rd were incorrectly shifted too far down the report. If you use the weekly data and charts section of this report, please request a new report as the problem has now been corrected. We apologize for any inconvenience.

Thank you for using the HDI Customer Satisfaction Index Service. Please let us know how we can serve you better. If you have questions or would like to report a bug, please email csisupport@thinkhdi.com.

Joel Beckham
Web Developer
UBM TechWeb
For CSI Support: 800-248-5667 or csisupport@thinkhdi.com

Jan 3, 2011 5:51:20 PM

The comments to this entry are closed.

NEXT POST
Are You Listening to your customers? Last week it was a great week here at HDI with the Customer Service Week webinar series, and Strategic Advisory Board meeting taking place. As the membership guy at HDI, there is nothing more satisfying than engaging with our members...
PREVIOUS POST
CSI "On Demand Report" retirement Hello HDI Customer Satisfaction Index Subscribers, We'd like to remind you that the "On Demand Report" found under "Reports" -> "Old Interface" -> "Schedule / Download" is being retired and is replaced by the "Monthly Summary", "Weekly Summary", "Yearly Comparison",...

Rory

HDI is the world's largest membership association for IT service & support professionals & the premier certification body for the industry.

The TypePad Team

Search

Recent Comments