Today was the kick-off for another round of HDI Forum meetings that are taking place in Charleston, SC...a city rich in history, tradition, and southern culture.
The following Forum groups are meeting this week, June 2-5, in the Historic Downtown District of Charleston, SC at the Doubletree Guest Suites.
With all these groups combined, we had about 75 people attend this week's HDI Forum meetings.
I am facilitating the HDI Healthcare Providers Forum group today. We dug right in with a discussion on "Training Support Center Staff: Training Across all Levels of Support". Rae Ann Bruno, one of HDI's Faculty Trainers, is leading this workshop this morning. The objective of this workshop is to learn all aspects of developing training programs by building a customized, high-level training plan. The group started this discussion by listing their biggest challenges they face regarding training their staff. These challenges include:
- Getting their staff off the phones long enough for training sessions
- Experience base within their staff to understand the training
- Getting their staff engaged
- Training across shifts
- Retention...retaining the knowledge
- No training budget
- Balancing expectations of the trainer and the group being trained
- Keeping up to date with the user
- Willingness from 2nd and 3rd level to train
- Training not part of the plan
The first activity of the day was to break into smaller groups, each group taking several issues from the above list, to come up with solutions/best practices to face these issues. Each group came up with a comprehensive list of items to tackle each of these issues. This was followed by many other activities that kept the group interactive throughout the morning...learning ways to help train their support staff. Each member of the group walked away from this session with many tangible items that they could take back to their organization to implement ideas discussed.
I am looking forward to this evening....all of these Forum groups will get together for dinner at Magnolia's. Magnolia's is on the "1000 Things to do Before you Die" list and is American cuisine with a down south flavor....real southern comfort food.
More to come this week....keep any eye out!
Four more groups will meet next week, June 9-12, in Charleston.
Nice blogging with you...
Leslie Cook, HDI Forum Program Manager
Photos in this blog are courtesy of the Doubletree Guest Suites in Charleston, SC.
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