HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and support professionals, the HDI Annual Conference & Expo. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing across its global association network. HDI has more than 7,500 members worldwide including most of the Fortune 500, 60 local chapters in North America and membership offices on every continent. For more information, visit http://www.thinkhdi.com or call (800) 248-5667.

Headquarters:

HDI 102 South Tejon Street, Suite 1200 Colorado Springs, CO 8093 (800) 248-5667 Toll-Free (719) 268-0174 Telephone (719) 268-0184 Fax support@thinkhdi.com www.thinkhdi.com